At Book My R.O., we are committed to providing you with high-quality RO water purifiers and a seamless customer experience. If you’re not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery to ensure your peace of mind.

✅ What Can Be Returned?

We accept returns under the following conditions:

1. Unused & Unopened Products

   • You may return any product that is in its original, unused, and unopened condition.

   • The product must include the original packaging, accessories, manuals, invoice, and all items received with the order.

2. Used or Opened Products (Only in Case of Manufacturing Defects)

   • If the product has been used or opened but shows a manufacturing defect, you may still initiate a return within the 7-day window.

   • Valid proof of the defect is required (see “Required Proof” below).

🔄 Return Process

To initiate a return, please contact us through one of the following channels:

• Our official website

• Email

• WhatsApp

• Phone Call

Required Information for Return Request:

• Order ID

• Date of delivery

• Reason for return

• Unboxing video (mandatory for all returns)

• Photos showing the defect or issue (in case of used/defective products)

This information helps us verify the claim and speed up the return process.

🚚 Who Pays for Return Shipping?

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping method to ensure safe and documented delivery of the returned item.

💰 Refund & Replacement Policy

After receiving and inspecting the returned product, we will:

• Issue a refund to your original payment method
  OR

• Send a replacement product as per your preference

Refunds/Replacements are processed immediately upon successful inspection of the returned item.

🚫 Non-Returnable Items

Please note the following exception:

• Consumable products like filters are non-returnable, even if unopened. These are classified as consumables and are not eligible for return or replacement.

📌 Important Notes

• Return requests beyond 7 days from the date of delivery will not be accepted.

• Products returned without original accessories, packaging, or invoice may be rejected.

• Book My R.O. reserves the right to deny returns if the product is found to be damaged due to misuse or incorrect installation by the customer.

📞 Need Help?

For any return-related queries, please feel free to contact our customer care team. We are always here to assist you!